Returns & Exchanges

At Nettie's Bakery, we strive for perfection in every bite, but if you are not entirely satisfied with your order, we are here to help. Due to the perishable nature of our products, we offer resolutions for damaged or incorrect items within 24 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Please examine your baked goods immediately upon arrival to ensure everything meets our high quality standards.

• 2.
  Contact Our Team

  If there is an issue, email our support team within 24 hours with your order number and a photo of the product in question.

• 3.
  Review Process

  Our pastry chefs will review your claim to determine if a replacement, store credit, or refund is the most appropriate solution.

• 4.
  Resolution Delivery

  Once approved, we will expedite your replacement shipment or process your refund to the original payment method within 3-5 business days.